If a user has forgotten their password for their Live Radar account, they can request their own password reset email from the Radar login page...
...however you can also help them with one of the following two options:
- Send a Password Reset Email
- Manually Set a User's Password (Also used to reset a password for your Staging account)
Send a Password Reset Email
Administrators can send a password reset email to a user by following the actions below.
From the Administration dashboard, select Users
You will be presented with the User List. Search for the user you wish to reset the password for and click on the user to view their details.
Click on the three dot menu icon on the top right hand side of the page, and select Reset password (you will only see this option if the user has been activated previously. If the user has never logged in then this option will show as Activate Account).
The user will be sent an email with a link to reset their password. The link in this email is only valid for 48 hours. After this another password reset email will need to be sent.
Manually Set a User's Password
Administrators can create a password on behalf of users, for example if the email address used is not a real email address OR if a password needs to be reset for your Staging account which does not send emails.
Someone with access to Radar can go into the user's record, click on the three dot menu icon on the top right hand side of the page, and select Set password.
Enter the new password for the user and click Save.
When the user first logs in using the created password they will be prompted to set their own password for their account