Automatic alerts can be triggered by conditions you set on the Radar Analytics Dashboard.
For example, if you have a widget showing the total number of events, an alert can be sent if the number of events reported exceeds a set number. Or perhaps you want to be notified if the average audit score for a location or audit type reaches a target score.
To set up a new alert, first set any relevant filters on the widget on Radar Analytics. E.g. if you want to monitor a single type of event, set the filter so that the dashboard only shows this event type, or if you are monitoring events by a single location, filter the dashboard to show only events by that location.
The below image shows a dashboard filtered to only show events for a single location.
Next choose what you want to be alerted about. If you want to receive an alert when the number of events reported changes in some way, you will need to set the alert on the "Number of events" widget.
Click on the three dot menu icon to the top right of the widget and select Add to Pulse:
Give the alert a name, so that when you are viewing this alert at a later date in Radar Pulse, it is easy to see what each alert is set to do.
You will be presented with three different options for how you would like an alert to be triggered:
Threshold - This will send you an alert when a set threshold is reached. For example, if the Number of events exceeds, or falls below a set number that you specify:
Automatic - This will monitor the data in the background and automatically notifies you when the system identifies an anomaly in your data. This is based on machine learning algorithms. The algorithm actively learns from your data and eliminates noise to identify anomalies in your data. This anomaly detection is based on a smoothing algorithm that takes the latest values into account.
Always - This notifies you every time the data is refreshed, regardless of whether the number has changed or not. In our example, we will receive a regular alert to tell us how many events have been reported within our filtered criteria, e.g. how many events have been reported at Location 1. This is useful if you need to track the number of serious incidents being reported, perhaps you need to know about every Safeguarding event or CQC notifiable event. You could do this by simply setting the relevant filters to only show Safeguarding or CQC notifiable events and setting a Pulse to Always.
Once you have given your alert a name and set the alert conditions, click Add to create the alert.
The alert is now added to Radar Pulse.