FAQs

Does my password need to be a set format, e.g. 1 capital, special character etc.?
Yes, when you create a new password you must ensure that it contains the following: 8 characters, at least 1 number, 1 letter and 1 special character
Wed, 22 Aug, 2018 at 9:28 AM
How long is my initial login email valid for?
The first email you receive from Radar will be your activation email. This allows you to verify your account and confirm that the email address connected to...
Wed, 22 Aug, 2018 at 9:34 AM
Does Radar have a ‘time out’ period, if someone leaves it unused for a period of time?
Yes, if you are inactive for 20 minutes, Radar will present a “time out” warning message. If you want to remain in the system, simply click Stay lo...
Wed, 22 Aug, 2018 at 9:36 AM
What browsers are supported?
Radar Healthcare is accessed using an internet browser.  We support the following browsers: Google Chrome (Recommended browser) Microsoft Edge Mozilla F...
Thu, 15 Oct, 2020 at 12:58 PM
How do I see my employees listed with their current compliance status?
From your dashboard you will be able to see any of your staff with compliance requirements Pending or Overdue by clicking on the "Workforce Tasks"...
Wed, 14 Apr, 2021 at 11:40 AM
How do I close an Event Task / mark an Event Task as complete?
Open the Event Task in question.  If this is assigned to yourself it will be on your Dashboard, and if this is assigned to someone else please navigate to t...
Wed, 14 Apr, 2021 at 11:28 AM
Why can’t I find an event?
If you have created an event or have previously been able to view an event and that event is now no longer showing in the recorded events, this may be due t...
Wed, 22 Aug, 2018 at 3:48 PM
I need to change a due date on my compliance task as I won’t complete it on time
The ability to change the due date on a compliance task is a specific permission in Radar.  If the option shown below is not showing for you when viewing yo...
Wed, 14 Apr, 2021 at 11:33 AM
How do I close an Action Plan Item?
To close an Action, click on the Action in question. If you wish to add any further updates please do enter this into the Updates option at the bottom o...
Wed, 14 Apr, 2021 at 11:20 AM
How do I edit my audit answers once my audit has been marked as Complete?
You can only edit a completed audit if the audit step was assigned to you in the first place and if you have been given the relevant permissions by your org...
Wed, 14 Apr, 2021 at 11:35 AM